You've ordered something on Amazon and expect excitedly for your package to arrive. Weeks go by with your Amazon lodge non received. What do you lot exercise?

Amazon has an excellent track record with getting orders to customers in record time. But problems always happen. And when they do, you need to know how to quickly resolve the issue.

Thankfully, Amazon offers lots of resources to help out in this situation.

Research Your Amazon Order Status

If you've ordered something on Amazon but haven't received it nonetheless, it can be nerve-racking. You spent your hard earned coin on something online and the final thing you desire to happen is not receiving what yous bought?

If you lot're at all concerned about the status of your society, you can always encounter what'southward going on with the shipment by logging into your Amazon account and selecting Returns & Orders in the menu.

In this section, under the Orders link, you'll see all of your orders sorted past how recent the society took place.

Each society shows the condition. If it was delivered already, information technology'll prove the date the item was delivered. Under the commitment date, you'll as well see a note equally to where exactly the item was delivered.

If it was delivered at your door or inside your mailbox, this status will say so.

If the status is delivered by your Amazon club was not received, yous can select Rails parcel to go more than details.

On the details page, you lot'll see the delivery address, and more importantly the tracking ID with whatever shipping service was used to rail the package.

You can use this Tracking ID on the USPS or UPS website (depending which was used) to go more details about the commitment.

The tracking details on the UPS or USPS website will detail whatever delivery issues.

If you select the See all updates link under the Delivered address, you lot'll run across a more detailed timeline of the commitment process for this package.

Ofttimes, if the initial delivery attempt has failed, this detailed aircraft update list volition provide the date that the issue occurred and a brief reason for the failure.

Again, you lot can get more than details by using the Tracking ID at the mail service's website.

Amazon Lodge Not Shipped

If your Amazon club has been in a processing status for a long time and non delivered, at that place could be several reasons.

3rd Party Seller Delivery Times

One of the most mutual reasons a delivery can take longer than usual is if you've bought an particular where delivery isn't fulfilled by Amazon.

If a 3rd political party seller (an Amazon Marketplace seller) is fulfilling the society, yous may experience extended shipping time.

This shouldn't be a surprise since when you place your order, since the estimated arrival appointment appears just under the price.

If the delivery date goes beyond the estimated date, you can select Contact Seller on your social club detail page and ask about the status of your shipment.

If the order is eligible for Amazon Prime (over again it would take stated this on the order page), then you can contact Amazon Customer Service to ask nigh why your Amazon order hasn't been received nevertheless.

Amazon Is Prioritizing Certain Items

In times of national crisis where Amazon'due south commitment services are stretched thin, you lot may discover that your orders stay in "Pending" condition longer than expected.

This was the case during the COVID-nineteen pandemic of 2020, when Amazon experienced a dramatic increase in online shopping orders. During that time period, Amazon prioritized items like household staples, medical supplies, or other disquisitional items.

This led to other items experiencing extended delivery times.

Natural Events Preventing Commitment

Another consequence that can impact Amazon deliveries is during a regional crisis. For case hurricanes, tornadoes, ability outages, and ice storms tin can all impact the power of delivery services to bring packages to your doorstep.

Amazon recommends estimating an increment of 2 to iii business days if you alive in an surface area expecting these kinds of service delays. You should meet this new delivery engagement on your order status folio if this is the instance. If not, contact Amazon Customer Service to confirm.

Amazon Society Delivered But Not Received

If your Amazon guild condition states "Delivered" but you haven't received the package, there could exist a number of legitimate reasons for this. Items can exist returned dorsum to Amazon equally undeliverable under the post-obit circumstances.

  • Small-scale P.O. Box: Your delivery address is a P.O. box that's likewise pocket-size for the package.
  • Incorrect Accost: If the delivery address is missing an important piece of information, like flat number.
  • Previous Address: Yous mistakenly chose your quondam address equally the commitment address.
  • Insecure Location: Your house or flat isn't a prophylactic place to leave a parcel, either facing threat of weather or a hidden location where the package is piece of cake to steal.
  • Unable to Access: If delivery requires going through a buzzer or security gate and the delivery driver tin't admission your apartment or house to brand the delivery.
  • Penitentiary: Penitentiary restrictions don't allow the commitment to consummate.
  • Failed Delivery Attempts: Packages worth more $1300 crave a signature and after 3 failed attempts, the delivery commuter was non able to obtain one.
  • Transportation Bug: Sorting issues or label damage could cause the delivery to fail.
  • Refused past Recipient: If someone at the address wasn't expecting a package and refused delivery.

Any one of these situations could accept acquired the delivery to fail. In these situations, the parcel will be delivered to Amazon and you'd exist issued a refund.

Usually y'all'll run into one of the above statuses on your order condition folio, and you lot'll demand to look for the packet to arrive dorsum to the Amazon location to get your refund.

Actions To Take With Amazon Or The Seller

What practise y'all exercise if your Amazon social club was not received? Y'all aren't out of luck. There are several actions you can accept to find out where your package is.

Click Seller Link And Inquire a Question

On your order status page, you can come across a link to the seller page adjacent to "Sold by" under the particular title.

On the seller page, you'll run into a number of options. You can select Enquire a question and mail service a question near your item directly to the seller.

Y'all tin can also select Returns & Refunds, Shipping, Policies, or Help links to go more information about shipping, refund, and render policies. You may also notice some additional customer service links to contact the seller.

Cancel Or Change Shipping Speed

If you don't want to deal with all of the hassle at all, you can just go back to the order condition folio and select Cancel items to cancel your order.

This is just possible if the order condition doesn't prove "Delivered" yet.

Y'all can also Change shipping speed to get the item sooner. However, this will just work if the status doesn't bear witness Delivered, and if the item hasn't already been shipped by the seller. This is unremarkably the case if the status however shows Pending.

Why Is Buying "Fulfilled By Amazon" Safer?

1 of the all-time ways to protect yourself is by trying to buy items on Amazon where the delivery is "fulfilled by Amazon".

On a third party seller page, y'all volition see this under the Shipping tab. The information here should study that "This item is Fulfilled by Amazon.com".

What does this mean?

If an detail delivery is fulfilled by Amazon, that ways third party sellers store their products at the Amazon fulfillment centers. Amazon staff handles packing and shipping the detail to you lot.

This likewise means that the shipments are guaranteed by Amazon to be delivered on the date listed on the society page. It also ways Amazon Prime number customers tin become gratis aircraft.

How do you know if an item is fulfilled by Amazon when you're buying? You'll see this under the Add to Cart section. This shows who the seller is and whether shipment is going to be Fulfilled by Amazon.

If you lot encounter this status, and then all of Amazon'south delivery guarantees and protections apply to the lodge.

Amazon Guarantees And Protections

At that place are ii varieties of protections you lot get when Amazon fulfills the social club. The A-to-Z Guarantee and Guarantee Delivery.

A-to-Z Guarantee

This guarantee means that you lot'll receive the produce within the date range specified on the order page. It also guarantees that the products will exist in proficient condition when you receive it.

If either of these aren't the case, you tin report the consequence to Amazon and get a refund. Amazon provides refunds under this guarantee for the following situations:

  • Yous didn't receive your bundle over three days afterwards the maximum estimated delivery engagement.
  • Your order condition shows delivered but your Amazon order was not received.
  • Y'all received an item that wasn't what you lot ordered and you requested a return through the order status page.
  • Yous returned the item but the seller didn't send y'all a refund.

Under this guarantee, yous take 90 days after the maximum estimated commitment date to request your refund.

You'll see the estimated delivery date when y'all complete your purchase of your item or items from the cart.

What this means is that so long equally the item was fulfilled by Amazon, you can e'er trust that y'all'll be protected.

Annotation: Digital products aren't covered nether this guarantee so apply special caution and buy directly from Amazon when purchasing electronics.

Guaranteed Delivery

Amazon's Guaranteed Delivery means that your shipping fees could be refunded if Amazon delivers the detail afterwards the maximum estimated delivery date.

There are a few conditions to become your shipping fees refunded.

  • The shipping method yous chose matched the aircraft option provided on the produce folio.
  • Y'all entered an eligible, real address.
  • You placed your society earlier the "order within" countdown on the checkout page was washed.
  • The confirmed delivery date is in your email confirmation from Amazon after you ordered.

Go on in mind that if Amazon missed the delivery because of a natural disaster or some other issue out of Amazon's control, the Guaranteed Delivery fee refund doesn't apply.

To go a refund, visit the Amazon Contact Us page and click Start chatting now. Mention that you lot want to use for the Guarantee Delivery fee or the A-to-Z Guarantee refund, whichever applies.